Last Updated: February 22, 2026
At ROA, we stand behind the quality of our motorcycle luggage. If you are not entirely satisfied with your purchase, we are here to help.
To be eligible for a return, please ensure that:
The product was purchased in the last [14/30] days.
The product is in its original packaging.
The product is unused, unmounted, and undamaged. We cannot accept returns for items that show signs of installation (scratches on brackets, bolt marks, etc.).
You have the receipt or proof of purchase.
The following items cannot be returned or exchanged:
Customized Orders: Any motorcycle boxes or mounting systems manufactured to your specific dimensions, custom colors, or unique modifications.
Sale Items: Only regular-priced items may be refunded; unfortunately, sale items are final sale.
Before sending any product back, you must contact us at ROAdvtre@outlook.com to obtain a Return Merchandise Authorization (RMA).
Please include your order number and photos of the product’s current condition.
Returns sent without prior authorization may not be processed.
Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item.
Non-Refundable: Original shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.
Recommendation: Since our products are bulky and high-value, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.
Partial Refunds: We reserve the right to grant only partial refunds for items not in their original condition or damaged for reasons not due to our error.
If you received a damaged or defective product (manufacturing flaw), please contact us immediately. In the case of a verified manufacturing defect:
We will cover the costs of shipping and provide a repair, replacement, or full refund at our discretion.
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same model (e.g., due to a defect), please send us an email.
