Shipping Policy

Thank you for choosing ROA. We take great pride in crafting high-quality motorcycle luggage, and we want to ensure your order reaches you safely and efficiently.

1. Production & Processing Time

As our motorcycle cases are [handcrafted / produced to order], please note that there is a standard processing time before your order is dispatched.

  • Standard Lead Time: Orders are typically processed and ready for shipment within 3 to 5 business days.

2. Delivery Times

Once your order has been handed over to the carrier, the estimated delivery time is:

  • Estimated Delivery: 7 to 14 business days, depending on your location and the chosen shipping method.

  • Please note: Delivery times are estimates and may vary due to customs clearance (for international orders) or carrier delays.

3. Shipping Methods & Customization

Because motorcycle boxes are often oversized or heavy, we offer a personalized approach to shipping to ensure you get the best rate and service.

  • Flexible Options: We do not believe in a “one size fits all” shipping fee. Once your order is placed (or during the inquiry phase), we will contact you to discuss the best Shipping Methods based on your preferences (e.g., Express vs. Economy, specific couriers, or freight services).

  • Direct Coordination: Our team will work with you to find a carrier that meets your budget and timeline.

4. Shipping Costs

  • Shipping costs are calculated based on the dimensions, weight of the package, and the final destination.

  • All shipping quotes provided during our consultation are final and must be paid before the item is dispatched.

5. Tracking Your Order

Once your chosen shipping method is confirmed and the package is sent, you will receive a confirmation email containing your Tracking Number and a link to monitor the progress of your delivery.

6. International Shipping (Customs & Duties)

For customers outside of [Your Country/European Union], please be aware that your order may be subject to import duties, taxes, and customs fees.

  • These charges are imposed by your local government and are the sole responsibility of the customer.

  • We recommend contacting your local customs office for more information before completing your purchase.

7. Damaged Shipments

We package our products with extreme care to withstand the rigors of transit. However, if your order arrives damaged:

  1. Note the damage on the carrier’s delivery receipt (if possible).

  2. Take photos of the packaging and the product.

  3. Contact us immediately at [Your Email Address] so we can assist you with a claim.